Your order will be dispatched within two days of receiving your order. All purchases $50 and over will be delivered freight free within New Zealand. The freight charge on orders under $50 will be $5.
All orders are sent via Courier Post and you will need to sign a proof of delivery. If you are not at home when the courier attempts to deliver, you will be left a contact delivery card.
You will be emailed a confirmation that your order has been dispatched. If you have not received your order after 3 days of dispatched please email us at shop@hydrosurf.co.nz.
For all international orders and postal enquirie's please email shop@hydrosurf.co.nz
Returns Policy:
Hydrosurf has a '30-day no questions asked' returns policy on all non-sale item(s) sold via this website. The 30-day period begins from the date of purchase. Items returned within this period can either be exchanged or credited. An item can be exchanged for any product of the same value or used as a credit towards an item of a higher value. If an item is exchanged for an item of a lesser value a credit will be given. Credits will only be given to the same credit card or account as the items were originally charged.
Freight charges are not creditable. It is the customer's responsibility to freight the item(s) back to Hydrosurf. A credit will only be given, or replacement items sent on the safe arrival of the item(s) to Hydrosurf. The item(s) must be returned in an ' as-new' condition with all packaging, ticketing and labelling. The item(s) remain the property of the purchaser untill returned to Hydrosurf. A freight charge will apply for the shipment of any new item(s) to the customer. A quote can be given before dispatch.
Please return products to:
Website sales- Hydrosurf, 165 George Street, Dunedin, 9016
or call us on (03) 477 3965
Please note: (available) refers to the item being available up to 24hrs ago, If we can not fill your order due to an item being out of stock we will notify you within the next 48hrs.
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